San Antonio, TX , USA
(210) 646-1080 Hablamos Español!

Security System Maintenance Plans

 
Mobile Eyes offers a unique opportunity for our clients to keep maintenance and service at a fixed monthly rate without unexpected costs.  Through our preventative maintenance plans, our technicians can relieve the burden and responsibility of maintaining security systems from your staff.
 
Your organization can rest assured that any security system installed will be 100% operational with access to the following:
  • One monthly preventative maintenance visit
  • Free service calls with a response time of 48 hours from the time of call
  • 24 hour response time for major equipment failure
  • Free replacement of any equipment related to the security system
  • Loaner service for any DVR failures
  • 24 hour live person service line
 
Mobile Eyes technicians will go through an in-depth checklist at each site and provide your staff with a signed inspection outlining all services performed and a scheduled date and time for a revisit, if necessary.   We are now offering this service to new clients that have an existing system in place.  If your organization is having trouble with video surveillance, access control, or an intrusion alarm system, feel free to give us a call.  A site survey will be scheduled, so we can provide you an accurate estimate of our services.  A typical security company will take a look at your issues and immediately suggest a complete system overhaul or upgrade.  Our Mobile Eyes sales staff will help your organization save time and money by working with your existing systems, regardless of who installed them.  Mobile Eyes, LLC has been in business since 2009.  Our expert technical staff understands a broad spectrum of manufacturers to ensure a seamless transition from your current service provider to our organization.
All maintenance plans for each specific system are listed below.
Call us now to schedule a site survey!
Local (210) 646-1080
Toll Free 1 (844)271-9709

Video Surveillance

What is Included?

  • Monthly visit for preventative maintenance
  • Extended Warranty
  • Free replacement of equipment
  • 48 hour response time for additional service
  • 24 hour response for major equipment failure
  • Free software updates
  • Free service calls
  • Loaner service for any system that needs to be pulled from site
  • Access to 24 hour service line

Monthly Maintenance Checklist

  • Verify all cameras are 100% operational
  • Verify microphones are 100% operational
  • Establish network connectivity and verify IP address is correct
  • Check playback for consistent recording
  • Note storage capacity in playback
  • Focus, clean, and adjust cameras
  • Verify cameras are labeled correctly
  • Confirm time and date
  • Verify voltage output on power supply
  • Verify cooling fans in DVR are operational
  • Backup system settings
  • Create a windows backup file
  • Verify spot monitor views are correct
  • Assist is all incidents that need to be backed up or extracted

Access Control Systems

What is Included?

  • Monthly visit for preventative maintenance
  • Extended Warranty
  • Free replacement of equipment
  • 48 hour response time for additional service
  • 24 hour response for major equipment failure
  • Free software updates
  • Free service calls
  • Access to 24 hour service line

Monthly Maintenance Checklist

  • Verify all hardware is 100% operational (Door hardware, REX, contacts, readers, etc.)
  • Establish network connectivity with all client stations
  • Check audit trail for consistent logging
  • Verify doors and components are labeled correctly
  • Confirm time and date
  • Verify voltage output on power supply
  • Backup system settings
  • Create a windows backup file (If applicable)
  • Assist in all new employee badging and extracting audit reports

Intrusion Alarm Systems

What is Included?

  • Monthly visit for preventative maintenance
  • Extended Warranty
  • Free replacement of equipment
  • 48 hour response time for additional service
  • 24 hour response for major equipment failure
  • Free software updates
  • Free service calls
  • Access to 24 hour service line

Monthly Maintenance Checklist

  • Verify all zones 100% operational
  • Establish phone connectivity with central station
  • Check history for trouble codes
  • Verify zones are labeled correctly
  • Confirm time and date
  • Verify voltage output on power supply